ck4 game Privacy Policy

ck4 game is a trusted online gaming and betting platform for users in Bangladesh. We handle the personal information you provide while using our platform with the utmost care. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how it is kept secure.

This policy applies to the website https://ck4game.cam and its related mobile applications. By using the site, you are considered to have accepted all terms of this policy. This policy should be read together with our Terms and Conditions, as both apply equally to your use of your account.

If you have any questions about the information set out in this policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, seven days a week.

When you register and use services on ck4 game, we collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (stored in encrypted form)
• Financial transaction details — deposit and withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer
• Details from identity verification documents submitted for verification (when required)

2.2 Information Collected Automatically

• IP address, device type, and operating system
• Browser type and version
• Time and date of site access, pages visited, and duration of visit
• Session data collected through cookies and similar tracking technologies
• Gaming history, bet amounts, and gaming patterns

2.3 Information Received from Third Parties

We may receive relevant information from payment processors, identity verification services, or fraud prevention partners. This information is used solely for the purpose of providing necessary services.

ck4 game uses collected information only for specific and legitimate purposes. We process your information for the following reasons:

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and preventing fraud or money laundering
• Managing bonuses, promotions, and VIP rewards
• Improving system performance and resolving technical issues
• Meeting legal obligations and complying with regulatory requirements
• Resolving your issues through live chat and email support
• Ensuring responsible gaming and identifying problematic behaviour
• Conducting research to improve platform security and overall quality

Your information will not be used for any purpose other than those listed above. If the manner of use changes in the future, this policy will be updated and you will be notified.

ck4 game never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

We use qualified third parties for necessary services such as payment processing, identity verification, cybersecurity, and customer support. Information is shared with these partners only to the extent necessary, and they are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose your information to government authorities in order to comply with court orders, directives from investigative authorities, or applicable law. In such cases, we provide only the information that is legally required.

4.3 Business Changes

In the event of a change of ownership or merger of ck4 game, user information may be transferred as part of the assets. However, the new management will be required to comply with this privacy policy.

ck4 game uses cookies and similar technologies to keep our platform running smoothly. Cookies are small data files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for protecting login sessions, security verification, and basic functionality — these cannot be disabled.
• Functional Cookies: Remember your preferred language, display settings, and session preferences.
• Analytics Cookies: Analyse page usage patterns to help improve platform quality.
• Security Cookies: Used to detect unauthorised account access and fraud attempts.

Non-essential cookies can be disabled from your browser settings, but this may limit some features of the platform.

To keep your information secure, ck4 game follows industry-standard technologies and practices. Our security framework provides protection at the following levels:

• All data transfers are secured through SSL/TLS encryption
• Passwords are stored using industry-standard hashing algorithms — never in plain readable form
• Financial data is kept on separate encrypted servers
• Regular security audits and vulnerability assessments are conducted
• Staff access to information is restricted on a need-to-know basis
• Unusual transactions and suspicious activity are monitored automatically

No method on the internet is 100% secure. We therefore ask you to use a strong password and not share your login details with anyone. If you notice any suspicious activity on your account, notify our support team immediately.

Your information is retained only for as long as necessary. All personal information is kept while your account is active. Even after an account is closed, financial records and identity information may need to be retained for the applicable period to meet legal requirements and regulatory obligations.

After the specified period, information is securely deleted or anonymised in a way that no individual can be identified from it.

As a user of ck4 game, you have certain fundamental rights over your own information:

8.1 Right to Access and Correct Information

You can view the information stored in your account at any time and correct any incomplete or inaccurate information. Most information can be changed directly from your account settings.

8.2 Right to Delete Information

Where there is no legal obligation preventing it, you may request that your personal information be deleted. Financial records related to a closed account may need to be retained for the applicable legal period.

8.3 Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of promotional communications.

8.4 Right to Data Portability

In certain circumstances, you may request your information in a machine-readable format.

To exercise these rights, contact our support team via live chat or email. We process verified requests within a maximum of 30 working days.

ck4 game strictly follows a 21+ age policy. Our platform is never intended for persons under 21 years of age, and we do not knowingly collect any information from minors. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed. Detailed information about age verification and minor protection is available in our Responsible Gaming Guidelines.

Our servers and service providers may be located in various countries. When your information is processed outside Bangladesh, we ensure that appropriate safeguards are maintained in accordance with the data protection laws of that country and our own standards.

For transfers of information to third countries, we put in place contractual safeguards to ensure the security of your information. If you have any questions about this, please contact our support team.

This privacy policy may change from time to time due to business changes, technological developments, or legal requirements. For any significant changes, we will send a notification to your registered email address or display a clear notice on the platform.

Continued use of the platform after changes will be taken as your acceptance of the updated policy. We therefore recommend visiting this page regularly. To learn more about us, please read our about page.

If you have any complaints or concerns about how your information is processed, please contact us directly in the first instance. We will review your complaint with appropriate care and try to resolve it promptly.

Answers to common questions can be found in our FAQ. For complex matters, contact the support team directly — we offer support in both Bengali and English, 24/7.